![]() Obviously, this isn't the best practice, and I never saw this happen with a winning ticket of over $5. However, if you work in a store that heavily emphasizes customer service, the customer is a regular customer, you have a long line, and/or you simply don't feel like getting into an argument at that point in time, the pressure is certainly on to just give them their $3 based on your own analysis of the ticket. The official policy is, of course, to tell the customer with a winning ticket that you are sorry that you cannot cash the ticket at that point in time and to come back at some random point in the future when, hopefully, the machine is working. I will never understand why they don't just scan the damn things.Īs a former clerk who sold lottery tickets, I would guess that the reason why "sight" payments is an issue is because the lottery machines (like any other machine in your average convenience store) are down ALL THE DAMN TIME. ![]() I will never understand why they don't just scan the damn things.Ĭlerks should never pay out based on a ticket they THINK is a winner. Clerks should never pay out based on a ticket they THINK is a winner. We discourage the hell out of that behavior. That's a quick path to prison, too.Īnd then, of course, we get idiots who do everything they can to make losing tickets look like winners hoping to get an idiot convenience store clerk to "sight validate" the ticket instead of scanning it in the system to see if it's a win. I've also seen several cases where a retailer is mass producing draw game wagers and re-selling them overseas on the Internet for huge mark-up - sometimes as much as 1000% of face value. What they do is present retailers who players have complained about with "marked" tickets and then have them arrested when the retailer comes in to claim the prize. A few states have even gone so far as to set up an undercover team that specializes in catching these people. You'd be shocked at how often retailers steal tickets from players by telling them that their ticket isn't a winner.
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